Desktop Support Engineer L1 FCB Ulka

IT Infra Support
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  • This requirement is valid till 09-03-2022
  • Required Skills: Desktop support
  • Location: Mumbai
  • Domain: Arts Advertising Media & Entertainment
  • Qualification: Any Degree
  • Experience: 2-4 yrs.
  • Job Description with Roles & Responsibilities:
  • Manage installation of desktops / laptop,
  • Power on test
  • Verification of hardware /software configuration as per standards
  • HW/ SW installation
  • Manage configuration of desktops / laptop,
    • Messaging client,
    • Office automation applications,
    • Installation of standard software listed
    • Configuration of printers,
  • First level hardware support for the desktops, laptops and printers,
    • Diagnosis of the problem
    • Coordination with hardware vendor to resolve the problem
  • Installation of software and troubleshooting related problems,
    • OS support � configuration,
    • Troubleshooting OS booting problems,
    • Installation of office automation application,
    • Installation and support of Microsoft Applications such as MS Word, Excel and PowerPoint, etc.,
    • Managing disk/folder sharing and permission settings on desktops,
    • Installation of antivirus tool and regular DAT / patch updates,
    • Installation of application clients on desktops and laptops,
  • Installation / Uninstall of desktops, standard applications, peripherals,
    • Un-installation / reinstallation of desktops, applications and peripherals,
    • Modifications to system hardware and applications,
    • Un-installation of software after the required timeframe,
  • Other activities
    • Isolation of desk side LAN cabling issues
    • Assistance to users on desktop data backup
    • Network card configuration
  • Management of secure tokens,
  • Reports
    • Repeated call analysis report on daily & weekly basis,
    • Response and resolution performance report  Monthly,
Full Time

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