Desktop Support Engineer L1 FCB Ulka
IT Infra Support
India
- This requirement is valid till 09-03-2022
- Required Skills: Desktop support
- Location: Mumbai
- Domain: Arts Advertising Media & Entertainment
- Qualification: Any Degree
- Experience: 2-4 yrs.
- Job Description with Roles & Responsibilities:
- Manage installation of desktops / laptop,
- Power on test
- Verification of hardware /software configuration as per standards
- HW/ SW installation
- Manage configuration of desktops / laptop,
- Messaging client,
- Office automation applications,
- Installation of standard software listed
- Configuration of printers,
- First level hardware support for the desktops, laptops and printers,
- Diagnosis of the problem
- Coordination with hardware vendor to resolve the problem
- Installation of software and troubleshooting related problems,
- OS support � configuration,
- Troubleshooting OS booting problems,
- Installation of office automation application,
- Installation and support of Microsoft Applications such as MS Word, Excel and PowerPoint, etc.,
- Managing disk/folder sharing and permission settings on desktops,
- Installation of antivirus tool and regular DAT / patch updates,
- Installation of application clients on desktops and laptops,
- Installation / Uninstall of desktops, standard applications, peripherals,
- Un-installation / reinstallation of desktops, applications and peripherals,
- Modifications to system hardware and applications,
- Un-installation of software after the required timeframe,
- Other activities
- Isolation of desk side LAN cabling issues
- Assistance to users on desktop data backup
- Network card configuration
- Management of secure tokens,
- Reports
- Repeated call analysis report on daily & weekly basis,
- Response and resolution performance report Monthly,
- Skillset: DESKTOP SUPPORT ENGINEER
Full Time
