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Technical Support L1, Bangalore, 3+yrs

Required Skills:

  Windows OS,Storage admin,
Location:  Hyderabad
Employment Type:  Permanent
Experience:  3-5 yrs.
Valid Through:  27-04-2018

Job Description:

 

Details of the Requirement :-  Communication Skill - Should be Excellent - B2 GLA  Assessment Test - Global Language Assessment Test ( Verbal Speaking skills should be good)  Support - VOICE  Shift - 24 / 7  Need Immediate joiner only  Positions - 15 Program Level 1 Support Score of Support Enterprise Technical Support Designation Technical Support Engineer - Level 1 Qualification Bachelor's Degree in technical field preferred, with previous experience required supporting large enterprise Customers To provide technical support to customers, customer support personnel, and field support staff, focused on diagnosing, troubleshooting, repairing and debugging Storage products. Support incidents can range from various hardware and/or software issues with storage systems and solutions, to multi-system, multi-vendor, and multi-network interoperability issues. Resolve Warranty, Major Account, Government, and SupportEdge Premium and Standard customer problems via the telephone, the web or AutoSupport. Storage support, 3-4+ Years of experience. 2+ years of relevant technology experience Technical Skills Understanding of Fiber Channel, iSCSI, NFS, SMB/CIFS, FCoE, NDMP Break fix - knowledge and experience with FAS series arrays Good Understanding of SAN & NAS hardware, core, MCC (MetroCluster), Storage Based Data Protection, In-depth knowledge of Widows Registry, Windows Client Operating System, user profiles and security and server-based software. Required Must be familiar with networking protocols and OSI levels from 2-7 and hardware. Network protocols, Switches, Hubs etc… Ability to debug, how to read debug and what it means. Required Understand Performance Monitoring tools such as On Command Windows File system understanding and working knowledge of data protection are backups, restores, disaster recovery. mechanisms involving local snapshots SAN: Covers the troubleshooting of initiator / targets relationships using block level protocols (iSCSI and FCP), along with Fiber channel switch NAS: Covers the troubleshooting of client / server / Storage relationships using file level protocols (CIFS and NFS), generic Networking issues (internal or external) Virtualization concepts - Hypervisor and/or VMWare ESXi Clouds fundamentals - AWS, Google Cloud and MS Azure Communication Skills Demonstrate excellent written and verbal communications skills in English and one of the following languages: Utilizing soft skills to de-escalate a case and or prevent and escalation. Required Capable of engaging in verbal discussion; understanding appropriate use of cross-cultural vernacular. Required Establish technical credibility with a wide range of customer contacts; ability to “read” the customer and modify behavior/approach to fit the situation. Capable of conveying thoughts in a clear and concise manner. Required

 

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