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Service Desk Engineer

This requirement is valid till 23-11-2019

Required Skills:

  Voice Process
Location:  Bangalore
Domain:  Healthcare Pharmaceutical & Life Sciences,
Qualification:  Any Degree,
Experience:  3-5 yrs.
Job Description with Roles & Responsibilities:  · Excellent Technical skills related to MS office, Windows 10, Brower issues, VPN, Basic windows troubleshooting · Good Knowledge of ITIL processes · Excellent Verbal and Written communication skills · Time Management – Shall be able to handle multiple cases simultaneously · Team collaboration – Work with other IT personnel to resolve user issues, so they need to successfully collaborate with team members and coworkers · Flexible to Work in 24*7*365/366 , Weekend shifts · Good understanding of computer systems, mobile devices and other tech products · Customer-oriented and should have good customer handling skills
Skillset:  · Excellent Technical skills related to MS office, Windows 10, Brower issues, VPN, Basic windows troubleshooting · Good Knowledge of ITIL processes · Excellent Verbal and Written communication skills · Time Management – Shall be able to handle multiple cases simultaneously · Team collaboration – Work with other IT personnel to resolve user issues, so they need to successfully collaborate with team members and coworkers · Flexible to Work in 24*7*365/366 , Weekend shifts · Good understanding of computer systems, mobile devices and other tech products · Customer-oriented and should have good customer handling skills
Additional Inputs:  Escalate Advanced Cases · Manage Service Desk Queue · Serve as the first point of contact for customers seeking technical assistance · Follow-up and update customer status and information · Provide accurate information on IT products or services · Identify and suggest possible improvements on procedures

 

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