Technical activities including hardware/OS/application implementation, upgrades and support.
Â· Installation, Configuration and troubleshooting of VMWare, vRA, vROPS, vSAN infrastructure
Â· Review and recommend VMWare server & software for enterprise infrastructure
Â· Provide system performance and tuning as well as root cause determination in the event of failures.
Â· Produce and present documentation, training and standard operating procedures.
Â· Handle system backup and restore procedures and ensure zero failure of backup and restorations.
Â· Assisting with calls and escalated issues for L1, L2.
Â· Provide system performance and tuning as well as root cause determination in the event of failure
Â· Knowledge of security policies and procedures.
Â· Ability to effectively communicate with customers on all levels
Â· Demonstrated interpersonal skills, including the ability to negotiate and influence effectively e.g. system outages which impact customers and service levels
Â· Analysis of log files and taking appropriate actions
Â· Service improvement Plan & Continual Service Improvement Planning and
Â· Updation and maintenance of Availability, Capacity management
Â· Risk Analysis and providing the mitigation plan
Â· Planning and execution of DR Drills based on availability of DR setup and recovery procedures
Â· Responsible for Incident / Problem / Change management
Â· Automations using vRA, vROPS to improve day to day operations
Â· Maintaining and updation of Infra AS IS / Infra Documents
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