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Technical Service Desk

This requirement is valid till 30-11-2019

Required Skills:

  Technical Support
Location:  Mumbai
Domain:  Banking & Financial Services
Qualification:  Any Degree
Experience:  2-4 yrs.
Job Description with Roles & Responsibilities: 

Install Desktop OS, applications as per user’s\\r\\nrequirement and add or remove accessories, peripherals, and configure Pc’s.

Troubleshoot and resolve laptop/desktop/printer incidents.

-       Assist users in accessing applications.

-       Troubleshoot and resolve remote locations user incidents / request

-         \\r\\nVendor co ordination

-         \\r\\nProvide priority support to VIP users for\\r\\nconfiguration of their laptops, desktops in office and at residence as &\\r\\nwhen required.

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-         \\r\\nEnsure that calls/Emails/tickets received are\\r\\nresponded in specified time frame and resolved /escalated.

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-         \\r\\nEnsure that calls / emails/tickets as responded\\r\\nto and resolved per SLAs defined.

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-         \\r\\nKeep track of IT inventory at site and maintained\\r\\nthe same

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-         \\r\\nCheck for outstanding cases

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-         \\r\\nEnsure that all tickets are transferred to the\\r\\nright resolver groups

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Deliverables:\\r\\nWeekly / Monthly Incident & Service Call Reports

\\r\\n\\r\\nMeasurement\\r\\nMethod: Call reports from the tool.

Skillset:  Technical Service Desk

 

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