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ServiceNow Consultant

This requirement is valid till 27-10-2020

Required Skills:

  Service Now
Location:  Mumbai
Domain:  FMCG - Consumer & Retail
Qualification:  Any Degree
Experience:  3-5 yrs.
Job Description with Roles & Responsibilities:  Assist in the implementation and enhancement/customization of ServiceNow modules and features (e.g., CMDB, Knowledge, Discovery, Orchestration) based on process owners\'\' needs
Monitor and optimize the health, usage, and overall compliance of the ServiceNow platform
Coordinate & assist platform upgrades & maintenance, update set management, system clones
Develop and maintain integrations between ServiceNow and other information systems with an understanding of REST, SOAP, web service architectures
Participate in associated testing (both verification and validation) activities
Contribute technical expertise to strategic and tactical planning activities regarding ServiceNow
Provide advanced support for ServiceNow by troubleshooting a variety of difficult software problems, implementing bug fixes and performing root cause analysis
Participate in the Scrum-based agile processes and meetings with the other development team members
Communicate with managers, end users, and process owners frequently to establish requirements and guide development
Working knowledge of functionality of web applications
Comfortable w/ Agile and Waterfall project management methodologies
Skillset:  4+ recent years of experience of designing and developing solutions on the ServiceNow platform, including creation and modification of applications, forms, workflow, interfaces and any other customization required to support ITSM/ITIL processes
4+ recent years of experience configuring and customizing all aspect of ServiceNow such as:
a) General design: UI Actions, UI Policies, UI Pages, Business Rules, Client Scripts, Script Includes, Catalog Client Scripts, Catalog UI Polices, Email Scripts, Scripted Web Services, Events, Workflows, Imports
b) Specific modules: SLA/SLM, CMDB, Incident, Problem, Service Catalog/Portal, Change


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