Monitor call handling & closure by Desktop Support team
Ensure all calls should be closed as per defined TAT
Identify repeat incidents; generate problem tickets for permanent resolution.
Highlight potential issues to Ops Manager & PM
Adhere to end user security policy and will not provide any access to user without prior approval of Future General authority
Educate end user how to take his local backup.
Interact with senior management users like VPs,CFO, CEO (S1) of company & resolve their IT related queries on priority
Carry out weekly reviews for pending calls & actionable as a part of Operation management
Analysis CSAT ratings provided for closed tickets,take corrective & preventive action
Annalise repeated calls, develop RCA & find our preventative solutions.
Vendor management call close analysis ( Addition Scope)
© Copyright 2020 Future Focus Infotech Pvt Ltd.(FFIPL) All Rights Reserved