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Service Desk Engineer- 3+ yrs-Contact to hire

Required Skills:

  Service Desk
Location:  Gurgaon
Employment Type:  Contract
Experience:  3-5 yrs.
Valid Through:  19-03-2018

Job Description:


Job description: Ø Should Provide Service Desk support to all the corporate users’ onsite and offsite on windows platform. Ø Should Handle a team of atleast 10 Engineers Support Team. Ø Answering phone calls, recording incidents, providing resolution, escalating if necessary and closing request per the established SLA. Ø All mails to be read thoroughly and replied to all the concerned in case of escalation. Ø Obtain users’ information to adequately describe the request/issue reported and put it into the tracking tool. Ø Provide first level resolutions. Ø Generating the tickets and aligning the Engineer of concern team to solve the issue encountered. Ø Coordinating with engineers, users and management people for the update on the calls. Ø Closing the ticket ID with the proper resolution method followed by engineer to troubleshoot the issue. Ø Taking the user acknowledgement/feedback before closing the ticket ID. Ø Coordinating with concern teams on escalated issues pertaining to servers, desktops, network etc. Ø Maintaining the Material Inward & Outward report and preparing Spares Inventory as well procurement data.


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