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HELP DESK Engineer

Required Skills:

  Service Desk
Location:  Gurgaon
Employment Type:  Contract
Experience:  1-3 yrs.
Valid Through:  09-03-2018

Job Description:

 

• Answering phone calls, recording incidents, providing resolution, escalating if necessary and closing request per the established SLA. • Ensure calls are resolved within SLA • Ensuring maximum satisfaction through analyzing the closure tickets. • Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues; • Providing support, including procedural documentation and relevant reports; • Supporting the roll-out of new applications; • Setting up new users accounts and profiles and dealing with password issues; • Responding within agreed time limits to call-outs. • Tracking all the calls till closure • Escalate the calls internally as applicable to resolve the call.

 

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