Service Desk Engineer
This requirement is valid till 20-07-2019
Engineering Automobile & Manufacturing
Job Description with Roles & Responsibilities:
Responsible for attending all incidents, service requests landing at the Service Desk via the E-Helpline Tool, Mail & Telephone.
Responsible for understanding the various categories of calls for e.g. issues on Desktop\'s, Laptop\'s and Domains.
Responsible to inform Site Incharge, Program Manager in case Incident is violated or going to violate the SLA
Call Escalation as per defined escalation matrix
Logging calls with the vendors and ensuring that the calls are resolved within the SLA signed with the vendor.
Responsible for attending all incidents
Mail & Telephone.
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