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Service Desk Engineer

This requirement is valid till 20-07-2019

Required Skills:

  Service Desk
Location:  General
Domain:  Engineering Automobile & Manufacturing
Qualification:  Any Degree
Experience:  3-5 yrs.
Job Description with Roles & Responsibilities: 
  • Responsible for attending all incidents, service requests landing at the Service Desk via the E-Helpline Tool, Mail & Telephone.

  • Responsible for understanding the various categories of calls for e.g. issues on Desktop\'s, Laptop\'s and Domains.

  • Responsible to inform Site Incharge, Program Manager in case Incident is violated or going to violate the SLA

  • Call Escalation as per defined escalation matrix

  • Logging calls with the vendors and ensuring that the calls are resolved within the SLA signed with the vendor.
Skillset: 
  • Responsible for attending all incidents
  • service requests 
  • Mail & Telephone.
  • SLA
  • Call Escalation

 

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