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Service Desk Engineer

This requirement is valid till 22-05-2019

Required Skills:

  Service Desk
Location:  Bangalore
Domain:  IT & ITES
Qualification:  Any Degree
Experience:  1-3 yrs.
Job Description with Roles & Responsibilities: 

•��������������������� Provided business clients with efficient support- Responded to calls, e-mails, and in-person requests.


•������������� Logging incident management, service request & change request calls via emails & calls.


•������������� Providing the ticket number for the calls logged.


•������������� Coordinating with the concerned team for solutions


•������������� Monitoring & escalating to next level for unresolved issues.


•������������� Follow up with the team on regular basis.


•������������� Responsible for handling overall IT related issues(Application & Infrastructure)

Skillset:  Help desk coordination.
Incident Management.
Service Management.


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