• Provided business clients with efficient support- Responded to calls, e-mails, and in-person requests.
• Logging incident management, service request & change request calls via emails & calls.
• Providing the ticket number for the calls logged.
• Coordinating with the concerned team for solutions
• Monitoring & escalating to next level for unresolved issues.
• Follow up with the team on regular basis.
• Responsible for handling overall IT related issues(Application & Infrastructure)
