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Service Desk Engineer

This requirement is valid till 19-02-2019

Required Skills:

  Service Desk
Location:  Bangalore
Domain:  IT & ITES
Qualification:  Any Degree
Experience:  1-3 yrs.
Job Description with Roles & Responsibilities: 

•                      Provided business clients with efficient support- Responded to calls, e-mails, and in-person requests.

•              Logging incident management, service request & change request calls via emails & calls.

•              Providing the ticket number for the calls logged.

•              Coordinating with the concerned team for solutions

•              Monitoring & escalating to next level for unresolved issues.

•              Follow up with the team on regular basis.

•              Responsible for handling overall IT related issues(Application & Infrastructure)

Skillset:  Help desk coordination.
Incident Management.
Service Management.


 

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