â€¢ Provided business clients with efficient support- Responded to calls, e-mails, and in-person requests.
â€¢ Logging incident management, service request & change request calls via emails & calls.
â€¢ Providing the ticket number for the calls logged.
â€¢ Coordinating with the concerned team for solutions
â€¢ Monitoring & escalating to next level for unresolved issues.
â€¢ Follow up with the team on regular basis.
â€¢ Responsible for handling overall IT related issues(Application & Infrastructure)
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