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5+ yrs of exp in Quality Analyst

This requirement is valid till 24-01-2019

Required Skills:

  Quality Analyst
Location:  Bangalore
Domain:  IT & ITES
Qualification:  Any Degree
Experience:  4-6 yrs.
Job Description with Roles & Responsibilities:  1. Analyzing SLA, DSat, Re-logged incidents using various TQM techniques and prepare necessary Corrective and Preventive actions.2. Analyzing Internal Team’s performance using Bar charts and Matrix analysis3. Defining Process and Procedures in conjunction with operating staff.4. Conducting weekly team briefings and KS sessions to ensure constant awareness of the process, policies and procedures5. Perform regular Call Quality audit, Email quality and IT Chat audits and sharing feedback to associates on weekly/monthly basis to improve their individual performance.6. Excellent Communication7. Analytical ability 8. Awareness of Quality Management
Skillset:  . Analyzing SLA, DSat, Re-logged incidents using various TQM techniques and prepare necessary Corrective and Preventive actions.
Additional Inputs:  . Analyzing SLA, DSat, Re-logged incidents using various TQM techniques and prepare necessary Corrective and Preventive actions.

 

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