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Major Incident Management

This requirement is valid till 11-12-2019

Required Skills:

  Major Incident Management
Location:  Bangalore
Domain:  IT & ITES,
Qualification:  Any Degree,
Experience:  6-12 yrs.
Job Description with Roles & Responsibilities: 

·        Total 5-8 Years in that relevant should be4-5 Years of experience in managing Major incidents

·        Should have exposure to ITIL practices.

·        Good written & verbal communication skills

·        Experience in helpdesk environment

·        Experience in working is a service provider environment

·        Highly motivated individual, with a positive & pro-active attitudeto work, and willingness to make changes to improve operational efficiencythrough, innovation, process and procedure, and adopting and adapting ideas andpractices from elsewhere

·        Ability to work in shift and flexible schedule

·        Ability to motivate staff Excellent team skills with ability to listenand contribute to discussions and meetings

·        Building & Maintaining Relationships

·        End to end ownership for customer satisfaction through levels of support

·        Planning and organization & working well with Virtual Team

·        Virtual Team Management Skills

·        Relationship Management for services and vendors interface



Skillset: 

·         Total 5-8 Years in that relevant should be 4-5 Years of experience in managing Major incidents

·         Should have exposure to ITIL practices.

·         Good written & verbal communication skills

·         Experience in helpdesk environment

·         Experience in working is a service provider environment

·         Highly motivated individual, with a positive & pro-active attitude to work, and willingness to make changes to improve operational efficiency through, innovation, process and procedure, and adopting and adapting ideas and practices from elsewhere

·         Ability to work in shift and flexible schedule

·         Ability to motivate staff Excellent team skills with ability to listen and contribute to discussions and meetings

·         Building & Maintaining Relationships

·         End to end ownership for customer satisfaction through levels of support

·         Planning and organization & working well with Virtual Team

·         Virtual Team Management Skills

·         Relationship Management for services and vendors interface



 

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