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Senior Application support

This requirement is valid till 03-01-2020

Required Skills:

  Linux
Location:  Bangalore
Domain:  FMCG - Consumer & Retail
Qualification:  Any Degree
Experience:  4-8 yrs.
Job Description with Roles & Responsibilities: 

Ø  The Selected Senior Application support Candidate would be responsible for the below activities in a 24x7 Shift schedule format

Ø  Support, optimization and customization of our award winning integration and data analysis software using core Microsoft technologies

Ø  Managing cases, requests and enhancements using online tools and processes

Ø  Ensuring that client systems are fully operational and any loss of service is restored in a timely and efficient manner

Ø  Providing a high level of service to our customers and adhering to our strict SLAs for response and restoration times

Ø  Problem determination, workaround resolution, root cause analysis, major incident management

Ø  Deployment of service releases, patches, requests and customizations

Ø  Create productive relationships with and between key stakeholders

Ø  Ensure that solution and application support documentation is maintained to the highest quality and accuracy

Ø  To assist with the support of internal applications and infrastructure

Ø  Creation and distribution of knowledge and information with other team members and the company

Ø  Providing assistance and cover for other team members where required

Ø  Keep technical skills and product knowledge up to date through self-efforts and internal training.

 Required Skills

  • Excellent analytical and problem solving skills
  • Practical experience of Windows and Linux Server, SQL Server, IIS and networking
  • Ability to work both independently and as part of a team
  • Excellent customer service skills
  • Understanding of software development cycle
  • Excellent written and spoken English
  • Work closely with the rest of the support team members to resolve issues quickly and efficiently.
  • troubleshoot customer application software issues and follow ups till completion.
  • Understand the issue reported by the customer, analyze and report it in the reporting system
  • Resolve support issues with a focus on root cause analysis to reduce recurring issues.
  • ITIL process – certification preferable
  • Scripting – PowerShell, shell script, or any other language.
  • Understands monitoring concept, knows monitoring tools used for application and can define and interpret complex application alerts
  • Can create complex monitoring scripts for application monitoring
  • Application support on heterogeneous platforms, example: windows and linux etc -  we don’t windows/linux administrators
  • Work experience of IIS and Tomcat
  • Knowledge of SQL server– Database Management – Query execution
  • Follow escalation process


Skillset: 

Ø  The Selected Senior Application support Candidate would be responsible for the below activities in a 24x7 Shift schedule format

Ø  Support, optimization and customization of our award winning integration and data analysis software using core Microsoft technologies

Ø  Managing cases, requests and enhancements using online tools and processes

Ø  Ensuring that client systems are fully operational and any loss of service is restored in a timely and efficient manner

Ø  Providing a high level of service to our customers and adhering to our strict SLAs for response and restoration times

Ø  Problem determination, workaround resolution, root cause analysis, major incident management

Ø  Deployment of service releases, patches, requests and customizations

Ø  Create productive relationships with and between key stakeholders

Ø  Ensure that solution and application support documentation is maintained to the highest quality and accuracy

Ø  To assist with the support of internal applications and infrastructure

Ø  Creation and distribution of knowledge and information with other team members and the company

Ø  Providing assistance and cover for other team members where required

Ø  Keep technical skills and product knowledge up to date through self-efforts and internal training.

 Required Skills

  • Excellent analytical and problem solving skills
  • Practical experience of Windows and Linux Server, SQL Server, IIS and networking
  • Ability to work both independently and as part of a team
  • Excellent customer service skills
  • Understanding of software development cycle
  • Excellent written and spoken English
  • Work closely with the rest of the support team members to resolve issues quickly and efficiently.
  • troubleshoot customer application software issues and follow ups till completion.
  • Understand the issue reported by the customer, analyze and report it in the reporting system
  • Resolve support issues with a focus on root cause analysis to reduce recurring issues.
  • ITIL process – certification preferable
  • Scripting – PowerShell, shell script, or any other language.
  • Understands monitoring concept, knows monitoring tools used for application and can define and interpret complex application alerts
  • Can create complex monitoring scripts for application monitoring
  • Application support on heterogeneous platforms, example: windows and linux etc -  we don’t windows/linux administrators
  • Work experience of IIS and Tomcat
  • Knowledge of SQL server– Database Management – Query execution
  • Follow escalation process


 

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