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Service Delivery Manager

This requirement is valid till 22-10-2018

Required Skills:

  ITIL
Location:  Pune
Domain:  Banking & Financial Services
Qualification:  Any Degree
Experience:  10-16 yrs.
Job Description with Roles & Responsibilities: 
• Good communication skills to interact with stakeholders as well as project team 
• Strong collaboration skills 
• Stakeholder management skills 
• Ensure 100% process documentation 
• Project management knowledge, governance and tracking 
• Responsible for SLA adherence of service and ensure quality of service is at its optimum. 
• Overall ownership of coordination with different technical teams and UK 
• Run service improvement plans 
• Manage all communications, go/no go, process steps completion tracking, rollback, escalation, coordination with other changes 
• Adhere to TSSC Operations reporting. 
• Experience in working in offshored Shared Services 
• Cultural awareness to interact with Global teams 
• Good coordination skills 
• ITIL experience in Service Management 
• 10-14 years of work experience 
Skillset: 
Essential 
• 12-16 years of work experience 
• ITIL/PMP Certification 
• Analytical skills 
• Good communication 
• Good stakeholder management 
• Good Interpersonal skills 
• Good organizational skills 
• Experience in supporting with Amazon Web Service 
• Primary Skills: AWS, WCS, Apache-Webserver,TIBCO APIX, Oracle 12c, DAL APIs 
• Ability to share and communicate ideas both verbally and in writing to customers, sponsors, and technical resource 
• Ability to organize and streamline the design & development and maintenance effort. Preferred TIBCO certified 
• Excellent communication, interpersonal skills and customer focus 

Desired 
• 4+ years in cloud support 
• ITIL Service management 
• Secondary Skills: Spring boot Java, AWS Cloudwatch, Basic understanding of SaaS , PaaS , IaaS. 
• Basic knowledge of Docker & Jenkin 

Primary Skills: AWS, WCS, Apache-Webserver,TIBCO APIX, 
Oracle 12c, DAL APIs 
Secondary Skills: Solr, Coherence, Spring boot Java, AWS Cloudwatch 

 

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