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Desktop Support Engineer

This requirement is valid till 16-07-2019

Required Skills:

  Desktop support
Location:  Mumbai , Pune, Nagpur
Domain:  Healthcare Pharmaceutical & Life Sciences
Qualification:  Any Degree
Experience:  1-3 yrs.
Job Description with Roles & Responsibilities: 
•    Excellent communication skills, (active listening skills)

•    Accept & registers Service Calls.

•    Classify Service Calls according to the specified options.

•    Manage the entire service request process ensuring adherence to SLA.

•    Provide help desk support and resolve problems to the end users satisfaction

•    Should know Microsoft excel & its various formula

•    Maintaining Reports Vendor wise

•    Handle daily technical support activities on desktop support & Network issue.

•    Setup computers and install software for various applications and programs

•    Working Knowledge of Windows OS( Windows 7 / Windows 8 / Windows 10) & Outlook.

•    Working Knowledge of Hardware for Desktop/Laptop & able to address the issue.

•    Ability to diagnose and troubleshoot basic technical issues.

•    Working knowledge of office automation products and computer peripherals, like printers and scanners.

•    Network and connect computers within organization to better communication
Skillset:  •    Desktop Support
•    Hardware
•    Laptop
•    Printer
•    Windows
•    Troubleshooting
•    Outlook

 

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