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Desktop Support Engineer L1 FCB Ulka

This requirement is valid till 16-12-2021

Required Skills:

  Desktop support
Location:  Mumbai
Domain:  Arts Advertising Media & Entertainment
Qualification:  Any Degree
Experience:  3-5 yrs.
Job Description with Roles & Responsibilities: 

n \\\\\\\\r\\\\\\\\nInstall desktop OS, messaging client,\\\\\\\\r\\\\\\\\napplications such as Adobe Acrobat, WinZip, WinRAR, as per Client’s software\\\\\\\\r\\\\\\\\ndeployment policy, and add or remove accessories or mobile devices and\\\\\\\\r\\\\\\\\nconfigure PCs

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n \\\\\\\\r\\\\\\\\nConfigure the desktops using tools shared by\\\\\\\\r\\\\\\\\ncustomer.

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n \\\\\\\\r\\\\\\\\nTroubleshoot and resolve deskside incidents

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n \\\\\\\\r\\\\\\\\nManage disk and folder sharing, and permission\\\\\\\\r\\\\\\\\nsettings on desktops

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n \\\\\\\\r\\\\\\\\nAssist users in accessing applications

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n \\\\\\\\r\\\\\\\\nVendor co-ordination in terms of Call logging,\\\\\\\\r\\\\\\\\ntracking and closure for OEM calls pertain to hardware, software.

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n \\\\\\\\r\\\\\\\\nTroubleshooting desktop / laptop OS issues.

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n \\\\\\\\r\\\\\\\\nSupport for standard software\\\\\\\\r\\\\\\\\nissues

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n \\\\\\\\r\\\\\\\\nIsolate system issues;\\\\\\\\r\\\\\\\\ndiagnose standard software\\\\\\\\r\\\\\\\\nissues and report hardware issues to\\\\\\\\r\\\\\\\\nrespective Vendors.

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n \\\\\\\\r\\\\\\\\nInstallation / re-installation / configuration of desktops/laptops

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n \\\\\\\\r\\\\\\\\nConfigure\\\\\\\\r\\\\\\\\n desktop  and\\\\\\\\r\\\\\\\\n laptop  as  per  the  desktop/laptop  standardization  policies\\\\\\\\r\\\\\\\\n of Client.

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n \\\\\\\\r\\\\\\\\nInstallation / re-installation\\\\\\\\r\\\\\\\\n/ configuration of in-scope client software\\\\\\\\r\\\\\\\\n/ applications

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n \\\\\\\\r\\\\\\\\nInstallation /\\\\\\\\r\\\\\\\\nconfiguration of\\\\\\\\r\\\\\\\\ne-mail clients

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n \\\\\\\\r\\\\\\\\nTroubleshooting e-mail client related issues

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n \\\\\\\\r\\\\\\\\nTroubleshooting\\\\\\\\r\\\\\\\\nissues related  to  standard\\\\\\\\r\\\\\\\\n office  software’s  (MS\\\\\\\\r\\\\\\\\n Office  Word,\\\\\\\\r\\\\\\\\n Xls, PowerPoint etc.) and internet client

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n \\\\\\\\r\\\\\\\\nSupport for local area network issues (LAN), DHCP client

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n \\\\\\\\r\\\\\\\\nInstall antivirus software and check virus definition auto updates

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n \\\\\\\\r\\\\\\\\nInstall approved patches onto desktops / laptops.

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Skillset:  Desktop Support Engineer L1

EXP: 2-4 Years



 

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