Desktop Support Engineer L1 FCB Ulka

n \\r\\n Install\\r\\n desktop OS, messaging client, applications such as Adobe Acrobat, WinZip, WinRAR,\\r\\n as per Client’s software deployment policy, and add or remove accessories or\\r\\n mobile devices and configure PCs

n \\r\\n Configure\\r\\n the desktops using tools shared by customer.

n \\r\\n Troubleshoot\\r\\n and resolve deskside incidents

n \\r\\n Manage\\r\\n disk and folder sharing, and permission settings on desktops

n \\r\\n Assist\\r\\n users in accessing applications

n \\r\\n Vendor\\r\\n co-ordination in terms of Call logging, tracking and closure for OEM calls\\r\\n pertain to hardware, software.

n \\r\\n Troubleshooting desktop\\r\\n / laptop OS\\r\\n issues.

n \\r\\n Support for standard\\r\\n software issues

n \\r\\n Isolate\\r\\n system issues;\\r\\n diagnose standard software issues and report hardware issues to\\r\\n respective Vendors.

n \\r\\n Installation / re-installation / configuration of desktops/laptops

n \\r\\n Configure\\r\\n  desktop\\r\\n  and  laptop  as  per\\r\\n  the  desktop/laptop\\r\\n  standardization\\r\\n  policies\\r\\n  of\\r\\n Client.

n \\r\\n Installation / re-installation /\\r\\n configuration of in-scope client software / applications

n \\r\\n Installation / configuration\\r\\n of e-mail clients

n \\r\\n Troubleshooting e-mail client related\\r\\n issues

n \\r\\n Troubleshooting issues related  to\\r\\n  standard  office  software’s  (MS  Office\\r\\n  Word,\\r\\n  Xls,\\r\\n PowerPoint etc.) and internet client

n \\r\\n Support for local\\r\\n area network issues\\r\\n (LAN), DHCP client

n \\r\\n Install antivirus software and check virus\\r\\n definition auto updates

n \\r\\n Install\\r\\n approved patches onto desktops / laptops.

n \\r\\n MBAM\\r\\n Client Installation

n \\r\\n Change\\r\\n BitLocker Password on client machine

n \\r\\n Hide\\r\\n Default BitLocker Encryption Icon in Control Panel

n \\r\\n Keep\\r\\n track of IT inventory (Maintain information like configuration details,\\r\\n serial number, asset code, warranty and AMC status)

n \\r\\n Track\\r\\n and update all machine movements

n \\r\\n Carrying out annual asset verification for all the in-scope assets once a year.

n  VIP Support services with Apple\\r\\n skills, Knowledge of MAC OS installation & troubleshooting

Deliverables: Daily / weekly / monthly Call reports

Measurement Method: Call reports from the tool