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Desktop Support Engineer

Required Skills:

  Desktop support
Location:  Mumbai
Employment Type:  Contract
Experience:  1-2 yrs.
Valid Through:  19-02-2018

Job Description:

 

 Monitor call handling & closure by Desktop Support team  Ensure all calls should be closed as per defined TAT  Identify repeat incidents; generate problem tickets for permanent resolution.  Highlight potential issues to Ops Manager & PM  Adhere to end user security policy and will not provide any access to user without prior approval of Future Generali authority  Educate end user how to take his local backup.  Interact with senior management users like VPs, CFO, CEO (S1) of company & resolve their IT related queries on priority  Carry out weekly reviews for pending calls & actionable as a part of Operation management  Analysis CSAT ratings provided for closed tickets, take corrective & preventive action  Annalise repeated calls, develop RCA & find our preventative solutions.  Vendor management call close analysis ( Addition Scope)

 

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