n Install desktop OS, messaging client,applications such as Adobe Acrobat, WinZip, WinRAR, as per Clientâ€™s softwaredeployment policy, and add or remove accessories or mobile devices andconfigure PCs
n Configure the desktops using tools shared bycustomer.
n Troubleshoot and resolve deskside incidents
n Manage disk and folder sharing, and permissionsettings on desktops
n Assist users in accessing applications
n Vendor co-ordination in terms of Call logging,tracking and closure for OEM calls pertain to hardware, software.
n Troubleshooting desktop / laptop OS issues.
n Support for standard softwareissues
n Isolate system issues;diagnose standard softwareissues and report hardware issues torespective Vendors.
n Installation / re-installation / configuration of desktops/laptops
n Configure desktop and laptop as per the desktop/laptop standardization policies of Client.
n Installation / re-installation/ configuration of in-scope client software/ applications
n Installation /configuration ofe-mail clients
n Troubleshooting e-mail client related issues
n Troubleshootingissues related to standard office softwareâ€™s (MS Office Word, Xls, PowerPoint etc.) and internet client
n Support for local area network issues (LAN), DHCP client
n Install antivirus software and check virus definition auto updates
n Install approved patches onto desktops / laptops.
n MBAM Client Installation
n Change BitLocker Password on client machine
n Hide Default BitLocker Encryption Icon inControl Panel
n Keep track of IT inventory (Maintain informationlike configuration details, serial number, asset code, warranty and AMC status)
n Track and update all machine movements
n Carrying out annual asset verification for all the in-scope assets once a year.
Deliverables: Daily / weekly / monthly Call reports
Measurement Method: Call reports from the tool
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