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Desktop Support Engineer L1 FCB Ulka

This requirement is valid till 28-01-2020

Required Skills:

  Desktop support
Location:  Gurgaon
Domain:  Arts Advertising Media & Entertainment
Qualification:  Any Degree
Experience:  3-5 yrs.
Job Description with Roles & Responsibilities: 

n Install desktop OS, messaging client,applications such as Adobe Acrobat, WinZip, WinRAR, as per Client’s softwaredeployment policy, and add or remove accessories or mobile devices andconfigure PCs

n Configure the desktops using tools shared bycustomer.

n Troubleshoot and resolve deskside incidents

n Manage disk and folder sharing, and permissionsettings on desktops

n Assist users in accessing applications

n Vendor co-ordination in terms of Call logging,tracking and closure for OEM calls pertain to hardware, software.

n Troubleshooting desktop / laptop OS issues.

n Support for standard softwareissues

n Isolate system issues;diagnose standard softwareissues and report hardware issues torespective Vendors.

n Installation / re-installation / configuration of desktops/laptops

n Configure desktop  and laptop  as  per  the  desktop/laptop  standardization  policies of Client.

n Installation / re-installation/ configuration of in-scope client software/ applications

n Installation /configuration ofe-mail clients

n Troubleshooting e-mail client related issues

n Troubleshootingissues related  to  standard office  software’s  (MS Office  Word, Xls, PowerPoint etc.) and internet client

n Support for local area network issues (LAN), DHCP client

n Install antivirus software and check virus definition auto updates

n Install approved patches onto desktops / laptops.

n MBAM Client Installation

n Change BitLocker Password on client machine

n Hide Default BitLocker Encryption Icon inControl Panel

n Keep track of IT inventory (Maintain informationlike configuration details, serial number, asset code, warranty and AMC status)

n Track and update all machine movements

n Carrying out annual asset verification for all the in-scope assets once a year.



Deliverables: Daily / weekly / monthly Call reports

Measurement Method: Call reports from the tool

Skillset:  Desktop Support Engineer L1

EXP: 2-4 Years


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