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Desktop Support Engineer

This requirement is valid till 30-04-2021

Required Skills:

  Desktop support
Location:  Delhi
Domain:  Engineering Automobile & Manufacturing
Qualification:  Any Degree
Experience:  2-4 yrs.
Job Description with Roles & Responsibilities: 

n  Desk side support\\r\\nservices for corporate, head offices and all India locations

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n  VIP user support,\\r\\nrelated to the baseline mentioned in the SOW

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n  In case of any\\r\\nresidence support for Managing Directors, travel will be provided by Pidilite.

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n  Install desktop OS\\r\\n(including pre-defined templates), messaging client, applications such as Adobe\\r\\nAcrobat, WinZip, WinRAR and customized applications of Pidilite office\\r\\nautomation software’s like MS office, Open Office, BO, Citrix, Lotus Notes,\\r\\nOutlook express etc. as per requirement, and add or remove accessories,\\r\\nperipherals or mobile devices and configure PCs

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n  Check the\\r\\navailability of the desktops, etc. periodically using asset discovery tool as\\r\\ndefined IMS Solution baselines in SOW

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n  Troubleshoot and\\r\\nresolve desk side incidents

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n  Manage disk and\\r\\nfolder sharing, and permission settings on desktops

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n  Handle printer\\r\\nproblems at users’ desktops

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n  Assist users in\\r\\naccessing applications

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n  Plan for updates as\\r\\nper end of support matrix from Software OEM

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n  Version update/\\r\\nversion upgrade except for mass activities as mentioned in exclusions

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n  Update of patches\\r\\non all active assets as required by Pidilite

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n  AD policy updation\\r\\nat end user level on need basis


Skillset:  Desktop Support Engineer

 

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