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Operation Manager

This requirement is valid till 16-12-2021

Required Skills:

  Desktop support,Project Management,
Location:  Goa
Domain:  Healthcare Pharmaceutical & Life Sciences
Qualification:  Any Degree
Experience:  3-5 yrs.
Job Description with Roles & Responsibilities:  � Leading a team of 35 Engineers PAN India.� Handling Remote support team.� Motivate and Inspire team members by setting a good example (role model) - behavior consistent with words.� Ensure discussions and decisions lead toward closure & to intervene when necessary to aid the group in resolving issues.� Training new recruits on Call-Handling & assisting the team members on technical queries and complaints.� Supervising all computer installations hardware & software.� Antivirus Management, maintaining the detailed and latest virus records, as per, on which computers does the virus attacked on which date and how the problem was solved.� Microsoft patches report and testing on monthly basis.� Giving Support to Eng on configuring and troubleshooting software�s like Microsoft Exchange.� Handling Blackberry, Push Mails and Good link Mails in PDA� Handling VIP Calls and maintaining VIP reports on daily basis.� Monitoring of calls and making reports of pending calls.� Handling Escalations.� Repeated Call Analysis and find the solution.� Handling Video Conference Meetings and coordinating for the same.� Asset management and IT stock report.
Skillset:  Operation Manager GOA


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