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Data centre operator

This requirement is valid till 21-05-2021

Required Skills:

  Data Center Operator
Location:  Mumbai
Domain:  IT & ITES
Qualification:  Any Degree
Experience:  1-2 yrs.
Job Description with Roles & Responsibilities:  - SLA Management\\\\\\\\r\\\\\\\\n- Call Logging\\\\\\\\r\\\\\\\\n- Automatic ticketing\\\\\\\\r\\\\\\\\n- Incident Management\\\\\\\\r\\\\\\\\n- Process and change management\\\\\\\\r\\\\\\\\n- Problem management\\\\\\\\r\\\\\\\\n- Single point of contact via phone, email and Intranet\\\\\\\\r\\\\\\\\n- Provide helpdesk support 24x7\\\\\\\\r\\\\\\\\n- Multiple vendor coordination and support\\\\\\\\r\\\\\\\\n- Log a case in IMS\\\\\\\\r\\\\\\\\n- Inform engineers onsite to address incidents/problems reported\\\\\\\\r\\\\\\\\n- Track the cases/trouble tickets and escalate if not closed\\\\\\\\r\\\\\\\\n- Keep the tickets in work in progress mode, if someone is attending\\\\\\\\r\\\\\\\\n- Initiate a PMR (problem management record) to document a service outage to include date and time opened\\\\\\\\r\\\\\\\\n- Monitor PMR closure\\\\\\\\r\\\\\\\\n- Provide complete and timely problem status\\\\\\\\r\\\\\\\\n- Maintain an updated help desk personnel contact listing\\\\\\\\r\\\\\\\\n- Record, analyze and report on calls received by the helpdesk\\\\\\\\r\\\\\\\\n- Be Single Point Of Contact or escalations point for any service unavailability.\\\\\\\\r\\\\\\\\n- Maintain zero security incidents, 100% compliance.\\\\\\\\r\\\\\\\\n- Keeping always Audit ready.\\\\\\\\r\\\\\\\\n- Coordinate with various Data Center teams for information and work procedure updates.\\\\\\\\r\\\\\\\\n- Ensure the team is highly motivated & meets targets of SLA and Customer Satisfaction.\\\\\\\\r\\\\\\\\n- Trend analysis of daily Calls\\\\\\\\r\\\\\\\\n- Highlight Data Center related Service calls trends. \\\\\\\\r\\\\\\\\n- Generate Daily, weekly, monthly reports with Analysis

Skillset:  Data Centre Operator


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