Position Purpose: This Individual will have a proven record of engineering, implementing and supporting large-scale enterprise voice infrastructure, a strong sense of commitment, is highly business oriented and skilled at delivering robust voice network solutions. This individual will collaborate with peers who have similar responsibilities for the entire corporate network to ensure consistent voice network services for the business. Will contribute to the overall network architecture by ensuring a consistent standardization of voice services. A seasoned voice network engineer, who is comfortable operating at all levels of the organization, communicates effectively with both business and technical audiences and who can effectively balance priorities to optimize resources and exceed design targets Key Responsibilities Include, But Are Not Limited To Expert level knowledge of voice network hardware and software, topologies and protocols. Expert knowledge of Cisco VoIP infrastructure. Strong experience in Automatic Call Distribution (ACD) and large scale Interactive Voice Response (IVR) systems. In-depth experience with selection, design, implementation and support of enterprise voice network systems and diagnostic tools. Strong analytical ability, judgment and problem analysis techniques. Excellent organizational, project management and troubleshooting skills with attention to detail. Strong ability to understand client expectations and to resolve issues that may affect delivery. Strong written and verbal communication skills with the ability to communicate technical proposals to management. Strong interpersonal skills with the ability to work effectively in a matrixed organization. Strong ability to mentor, coach and train lower level engineers. Self-starter, with a demonstrated ability to learn beyond formal training with a strong aptitude for delivering quality products. Demonstrate ability to work with minimal direct supervision. Skills and experience in working independently, determining methods and procedures on new assignments. Skills and experience dealing with high pressure situations and quick changing circumstances, retail background is plus. 10+ years acting as a lead voice engineer in infrastructure/voice network environments performing voice network planning, architecture design, engineering (hardware and software) and optimization. Technical Skills: Engineer will also need skills and experience in some or all of a range of Cisco UC, UCS and Data Center products, including CUCM, Cisco Unity, CVP, Cisco UCS, VMWare, ASA, Nexus 5K and 7K. Must have planning, design and deployment experience with Voice solutions: UC on UCS Cisco Unified Call Manager (CUCM) Cisco Unity Connection Cisco Voice Portal (CVP) Cisco Unified Presence Server (CUPS) Cisco Unified Border Element (CUBE) VXML Gateways Session Initiation Protocol (SIP) Trunks Survivable Remote Site Telephony (SRST) Cisco Emergency Responder (CER) Cisco Attendant Console Cisco Unified Communications Manager Session Management Edition (SME) Cisco Jabber Solution Cisco WebEx Meeting Center Voice Gateways, PSTN Trunks FXO, T1/E1 QoS Knowledge for Voice and Video Infrastructure Enterprise Dial-Plan knowledge Working knowledge with network troubleshooting tools (Fluke Networks, Opnet, and Netqos). Qualifications 4 year degree (Computer Science, Information Systems or relational functional field) or equivalent. CCIE Voice and/or equivalent combination of education or work experience. Advanced degree preferred.
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