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BCA Support

This requirement is valid till 23-04-2021

Required Skills:

  BMC
Location:  Bangalore
Domain:  IT & ITES,
Qualification:  Any Degree,
Experience:  3-5 yrs.
Job Description with Roles & Responsibilities: 

•      Troubleshooting for the BMC Client Management &Server Automation applications.

•      System health check on periodic basis.

•      Provide weekly reports in a pre-defined, mutuallyagreed reporting format with regard to the System Health and Performance.

•      Capacity planning of the Architecture and setupdeployed at customer’s Mumbai-based datacentre for BMC Client Management &Server Automation applications.

•      Check on the database backup (Vendor is onlyresponsible for reporting whether the database backup has been taken or not).

•      Application configurations backup for BMC ClientManagement & Server Automation applications.

•      Coordination & follow-up with BMC Software forthe issues reported, for patches & update.

•      Timely escalation to Customer & BMC, forcritical issues/activities.

•      Proactive suggestions/recommendations onarchitecture/configuration changes required.

•      Fine tuning of configurations for the BMC ClientManagement & Server Automation applications.

•      Following customer’s processes & policies.

•      Documentation of best practices, SOPs, etc.


Skillset: 

•       Troubleshooting for the BMC Client Management & Server Automation applications.

•       System health check on periodic basis.

•       Provide weekly reports in a pre-defined, mutually agreed reporting format with regard to the System Health and Performance.

•       Capacity planning of the Architecture and setup deployed at customer’s Mumbai-based datacentre for BMC Client Management & Server Automation applications.

•       Check on the database backup (Vendor is only responsible for reporting whether the database backup has been taken or not).

•       Application configurations backup for BMC Client Management & Server Automation applications.

•       Coordination & follow-up with BMC Software for the issues reported, for patches & update.

•       Timely escalation to Customer & BMC, for critical issues/activities.

•       Proactive suggestions/recommendations on architecture/configuration changes required.

•       Fine tuning of configurations for the BMC Client Management & Server Automation applications.

•       Following customer’s processes & policies.

•       Documentation of best practices, SOPs, etc.


 

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