• Troubleshooting for the BMC Client Management &Server Automation applications.
• System health check on periodic basis.
• Provide weekly reports in a pre-defined, mutuallyagreed reporting format with regard to the System Health and Performance.
• Capacity planning of the Architecture and setupdeployed at customer’s Mumbai-based datacentre for BMC Client Management &Server Automation applications.
• Check on the database backup (Vendor is onlyresponsible for reporting whether the database backup has been taken or not).
• Application configurations backup for BMC ClientManagement & Server Automation applications.
• Coordination & follow-up with BMC Software forthe issues reported, for patches & update.
• Timely escalation to Customer & BMC, forcritical issues/activities.
• Proactive suggestions/recommendations onarchitecture/configuration changes required.
• Fine tuning of configurations for the BMC ClientManagement & Server Automation applications.
• Following customer’s processes & policies.
• Documentation of best practices, SOPs, etc.
• Troubleshooting for the BMC Client Management & Server Automation applications.
• Provide weekly reports in a pre-defined, mutually agreed reporting format with regard to the System Health and Performance.
• Capacity planning of the Architecture and setup deployed at customer’s Mumbai-based datacentre for BMC Client Management & Server Automation applications.
• Check on the database backup (Vendor is only responsible for reporting whether the database backup has been taken or not).
• Application configurations backup for BMC Client Management & Server Automation applications.
• Coordination & follow-up with BMC Software for the issues reported, for patches & update.
• Timely escalation to Customer & BMC, for critical issues/activities.
• Proactive suggestions/recommendations on architecture/configuration changes required.
• Fine tuning of configurations for the BMC Client Management & Server Automation applications.
