This service includes support for operating system\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\nsupport, configuration, and fault analysis for Windows and AIX Instances in the data centre which are in scope. It includes administrative support for user registration, creating and maintaining user profiles, granting user access and\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\nauthorization, providing ongoing user password support.
12*6 Monitoring will be carried out by IBM and the alerts will be shared with relevant IBM Management Engineers for the Management. IBM Tool SNAPPiMON will be configured to monitor the availability and performance of the servers and network devices. The applications on the servers will be monitored for availability. The Database instances will be monitored for availability and to alert in case of a performance breach.
IBM Will monitor the following KPI as part of the scope of work
Windows - Monitor for CPU, Memory, Disk Utilization, Free Disk Space, Bytes received / send, Available MBs.
Non Windows - Monitor for CPU, Memory, Disk Utilization, Bytes received / send, Available MBs.
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