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TIS Service desk-ITIL-Pune

Required Skills:  Service Desk
Location:  Pune
Category: 
Experience:  3-5 yrs.
Last Date:  26-01-2017
Job Description: 

Key skills required for the job are: TIS Service Desk (Mandatory) ITIL Incident Mgmt Remote Desktop As an Administrator, you should be able to Monitor the IT Infra structure for its availability, capacity usage, hardware and OS errors and failures. Handle first-level incident / problem determination and resolution on a 24x7 basis Service incidents and queries within the agreed service levels. Timely escalation of incidents to higher levels when required. Log file monitoring for errors. Perform daily, weekly and monthly proactive housekeeping and monitoring activities Vendor co-ordination, Perform basic Service Requests based on Standard Operating Procedures. Follow quality / security process defined for the engagement Minimum work experience:0 - 1 Years

 

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